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FAQ

COMPANY

Our coffee is best used within 3 months of its roast date.

We recommend keeping it in a cool, dry place, away from heat or direct sunlight. Make sure to always keep it sealed in its bag, or in an airtight container.

Try to avoid chilling or freezing your coffee, as this can affect the freshness. We only recommend freezing under special circumstances, such as for long, uninterrupted periods.

We're here to help!

Why not try our Kiss the Hippo Brew Bundles which you can find here. You can choose to send it to your address or directly to the recipient’s door.

Not sure what to buy them? Give them the gift of choice with a Kiss the Hippo Coffee E-Gift Card.

Yes, we do. We always have a seasonal sourced decaf coffee that you can find more about it here.

We like to send you only the freshest coffee possible. So, we only ship whole bean coffee to preserve the freshness of the roast.

Without a coffee grinder? Not to worry, we also stock coffee grinders to help you brew the perfect cup at home.

Our aim is to make the journey from farm to cup as direct, ethical and sustainable as possible. Transparency in our coffee supply chain is vital, and we make sure that our partners uphold the same standards that we do. We are committed to supporting producers at origin who share our values by developing long-term relationships.

Our offerings reflect the seasonality of coffee and we will always finish each lot before the next harvest is available.

There are so many different ways to enjoy the coffees we love so much. We are here to help and offer brewing guides for a range of different brewing techniques.

Currently we accept VISA, Mastercard, American Express and PayPal.

We roast on Mondays and Tuesdays, and dispatch your coffee orders every Wednesday to ensure you receive the freshest roasted beans.

So please place your order before midnight Sunday, to make our weekly roasting schedule.

If you are only ordering brewing gear, your order will be shipped the following business day, provided it is placed before 2pm.

If you have chosen to order fresh coffee with your brewing gear or you are ordering a brew bundle, we will ship your order with your fresh coffee as part of our roasting schedule, dispatching on Wednesdays.

For UK orders, we offer the following shipping options you can choose from. 

Under 2kg:

Orders with coffee

Royal Mail First Class post. Delivery within 3 working days: Free of charge

FedEx Next day delivery: £6.90

Orders without coffee

Royal Mail First Class post. Delivery within 3 working days: £2.60

FedEx Next day delivery: £6.90

Over 2kg:

FedEx Next day delivery: £6.90

For EU and International orders, the shipping costs will be calculated at checkout. The shipping options are listed below.

Under 2kg:

Royal Mail International Tracked

FedEx International Priority 

Over 2kg:

FedEx International Priority 

All coffee orders are roasted on Mondays and Tuesdays, and shipped on Wednesdays. If your order does not include coffee and is placed before 2pm it will be shipped the next business day.

Custom Duties and Import VAT

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

The recipient is responsible with ensuring to comply with laws and regulations of the country of destination. Kiss the Hippo Coffee does not have any responsibility on these additional charges that may apply.

All promo codes can be redeemed at checkout. Simply enter it into the box marked promo code and press apply.

At Kiss the Hippo Coffee your experience is of primary importance to us. We are dedicated to providing exceptional coffee, goods and services. As such, we have built our returns policy to ensure you're happy with your purchase.

Whole Bean Coffee - As coffee is a natural product that is perishable and is roasted to order, we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us at support@kissthehippo.com within 28 days of your purchase. If the coffee taste isn't to your liking, our coffee team will be more than happy to help you discover other options based on your preferences.

Brewing Gear and everything else - If you have any problems with your order, please don't hesitate to reach out to our customer support team about a return or exchange within 28 days of purchase. Simply email us at support@kissthehippo.com and we will do the rest.