We roast on Mondays and Tuesdays, and make sure all of our orders are dispatched by Wednesday. Once we receive your order, your subscription will be dispatched with 2 business days.

Our coffee changes seasonally to showcase new lots, but we know what it’s like to fall in love with a specific coffee! Drop us a line at roasting@kissthehippo.com and we’ll do our best to get it back to you.

Ever since the pandemic started, we’ve been seeing changes in the delivery times that shipping providers are able to accomplish. Depending on their current staffing status at any moment, we’ve been seeing everything from incredibly quick next day delivery to orders taking quite some time to arrive.

We will dispatch a replacement coffee if your order hasn’t arrived within 10 business days after we dispatched it. 

We do ask that you please wait 5 business days since your order was dispatched to drop us a line about its status. 

If you’ve been waiting for your order to arrive for longer than the timeframes listed above, please contact our Roastery team at roasting@kissthehippo.com! They’ll make sure you receive your order as soon as possible.

If you chose a 250g bag or a pack of 30 pods subscription, you won’t have to be around when your order is delivered - our coffee packages have been custom made to fit into almost any letterbox!

For 1kg subscriptions, you’ll have to arrange a redelivery with Royal Mail.

We currently ship to UK & EU with Royal Mail. However, we’re planning to extend our delivery range soon! If you live outside of our area, please feel free to send us an email at roasting@kissthehippo.com and we’ll see what we can do.

Yes! Your subscription member profile makes it easy to skip or delay your subscription at your convenience.

Of course! You can log into your subscription member profile at any time and choose the frequency that’s best for you. If you need any further assistance, just send us an email at roasting@kissthehippo.com. We’re here to help!

Yes - in addition to letting you skip, delay, or cancel your subscription at any time, your member profile also makes it easy for you to update your personal information and payment methods.

If you ever have any trouble accessing your account, please contact us so we can sort it out for you!

Payments are charged to the chosen credit or debit card you used to sign up to our subscription service. For ongoing subscriptions, your first payment will be charged upon completion of your initial transaction. After that, payments will be taken with every delivery.

If you’ve chosen a gift subscription, you’ll pay for the gift subscription for your selected duration up front.

You can see your next billing date and update your payment details at any time by logging into your subscription account.

All you have to do is log into your subscription member account - it makes it easy for you to skip, delay, or cancel your subscription and personal information at any time. 

Cancellation is effective immediately so you won’t be billed again.

We always recommend grinding right before brewing to preserve the freshness of the roast. However, you can also choose the ground option for our retail and subscription bags. 

Don't have a coffee grinder? Not to worry, we also stock coffee grinders to help you brew the perfect cup at home.

When deciding on the grind options for our ground coffee, we went with what would get the best results from the countless different machines and types of equipment out there. Unfortunately, not all brewing equipment is the same, and coffee itself will act differently the longer from roast it has been, which means in some cases our ground options may not work with your unique setup. Espresso and stove top brewers are most often affected by this, because of the limited range of grind sizes that allow them to brew correctly. However, there are some brewing tips we can give to help you get a great cup even if we cannot guarantee our ground coffee will work perfectly on all brewers. Please drop us a line at roasting@kissthehippo.com

 The easiest way to get deliciously consistent coffee is to grind it at home right before you brew. We offer a range of great grinders for every kind of brewer, and as always if you need any help choosing please get in touch.

There are so many different ways to enjoy the coffees we love so much. We are here to help and offer brewing guides for a range of different brewing techniques.

The short answer is yes. The long answer? They’re shaped in the original Nespresso capsule style, so they’ll work with pretty much any Nespresso-compatible coffee pod machine – although they’re not compatible with Nespresso Vertuo, Dolce Gusto, Lavazza and Tassimo machines.

The pods themselves are made from biodegradable bioplastic, the lid from paper and PLA, and the box from recycled, recyclable card.

Each one is filled with our fan-favourite George St Blend, so they should be stored as you’d store coffee – ideally in a cool, dark place, so not kept inside an in-built Nespresso machine between uses.

They’ve been given the thumbs up for industrial composting, where they’ll be fully broken down after six weeks. You can put them in your home composter, but it might take 10 weeks for the to break down based on factors like temperature, heap size and microclimate.

We work with dedicated farmers all across the world who are committed to growing the best tasting, most sustainable coffee possible. We pay a premium for quality - the higher the quality, the more we pay. We buy only in-season, fully traceable coffee that matches our strict standards. To learn more about our sourcing ethos, visit https://kissthehippo.com/blogs/news/our-sourcing-ethos

At Kiss the Hippo, we pride ourselves on the relationships we have cultivated with our producing partners. It is important to know where our coffee comes from, and to this end we visit each farm we buy from at least once every 12 months.

Unfortunately, Fair Trade does not provide an incentive for quality. We often pay our farmers twice what Fair Trade would be paying, and more. Paying more for quality is key to incentivising sustainable farming best practices.

Most organic coffee farms are judged on only one aspect: no chemicals. Of course this is important, but it is not the only factor: labour must be paid well; water should be conserved and recycled; wildlife and the local ecosystem have to preserved. Most importantly, there is rarely a link between high cup quality and organic certification. In many cases, producers cannot afford the high fees for organic certification, but also cannot afford chemicals - they are organic in all but name. In our sourcing, we look closely at every farm we work with, in order to not discriminate against those who are not certified organic but who nonetheless produce incredible coffee.

To read more on where we stand on organic vs non organic coffees visit: https://kissthehippo.com/blogs/news/organic-vs-non-organic

Don't worry if you've emptied your pods into the same basket and you don't know which is which. Our pods are distinguishable from one another - each coffee has a different coloured ring around the top lid matching to the colour on the front of the package: 

Our Organic House Blend has a red ring

Our Classic Blend has a purple ring

Our Decaf has a blue ring