Kiss the Hippo Coffee - Privacy Policy

1. General

Kiss the Hippo Coffee Limited ("Kiss the Hippo Coffee"), respect the right to privacy of every individual who visits our store, website, mobile site or ("Digital Channels"), or who otherwise receives services from us or who participates in activities connected with Kiss the Hippo Coffee. This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you in compliance of GDPR (General Data Protection Regulation).

2. What personal information do we collect and how we will use it?

We may collect the following information about you:

• Contact details including title, name, date of birth, age, postal and email addresses, postcode and contact telephone numbers;
• Demographic information;
• Details about your employment status;
• Registration information, including your password (if any);
• Customer communication preferences;
• Customer feedback (which may be collected through customer satisfaction surveys and market research studies);
• Details of your gender; and
• Computer or device information (e.g. your IP address and operating system). 

Cookies

A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our website. Cookies remain valid across website visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our website.

We may use analytics programmes such as Google Analytics, Goole Search Console or Google Tag Manager to log and analyse the information collected by cookies. This information, together with similar information from other users, helps us to:

• Compile anonymous statistics around how our website is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our website);
• Speed up your searches; and
• Recognise you when you return to our website.

We will never share your data between different countries, including countries outside the EEA (European Economic Area).

We may use your information for the following purposes:

• Administration of our Digital Channels;
• Contacting you about news, promotions and special events;
• Business, website, consumer analysis and reporting; and
• Correspondence between us, including where you use our 'Contact us' form.

Although it is not Kiss the Hippo Coffee’s intention to collect any personal information and/or sensitive personal information (e.g. in respect of race or ethnic origin; political opinions; religious or similar beliefs; physical or mental health or condition; sexual history or orientation; trade union membership; and/or any criminal offences or related court proceedings) about you when obtaining customer feedback or conducting market research studies. If any personal or sensitive personal information is inadvertently collected in this way such information will be securely deleted and will not be retained by Kiss the Hippo Coffee or any third parties who provide services to Kiss the Hippo Coffee. 

3. Sharing your personal information with third parties

We may disclose your personal information to:

• Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
• Third parties who provide certain services to Kiss the Hippo Coffee (e.g. IT service providers who work on behalf of Kiss the Hippo Coffee), (third parties may also collect certain personal information about you on Kiss the Hippo Coffee’s behalf).

Where personal information is processed on our behalf by third parties we put measures in place to keep your information secure.

Our “Digital Channels” may contain links to other websites, mobile sites and other services provided by third parties (e.g. Wi-Fi services available in Kiss the Hippo Coffee stores) are available for use by customers. This privacy policy only applies to our channels and services. When you link to other websites, mobile sites, and or use services provided by third parties (e.g. Wi-Fi services available in Kiss the Hippo Coffee stores) we are not responsible or liable for them. You should read the privacy policies for those linked sites, apps or services before you submit any personal information to them.

4. Security

Kiss the Hippo Coffee takes the security of any personal information we hold very seriously.

Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.

In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.

However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our GDPR (General Data Protection Regulation) practices.

Where you have chosen a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone other than yourselves.

5. Direct marketing

We would like to keep you informed of Kiss the Hippo’s news and special offers by phone, email, text and other electronic means.

If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us.

You also have the right to request a copy of the personal information that we hold about you in compliance with GDPR (General Data Protection Regulation). To do so, please contact us directly. We will not charge you for this service.

7. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on Tuesday 1^st May 2018 and is compliant with the new GDPR (General Data Protection Regulation) law taking effect on Friday 25^th May 2018.

8. Contact us

If you require further information or have any questions regarding this privacy policy, then please email: info@kissthehippo.com.