Shipping Information
We're committed to delivering your orders quickly, sustainably, and transparently. Below you'll find everything you need to know about our shipping options, delivery times, rates, and returns.
UK Shipping
| Order Value | Service | Delivery Time | Cost |
|---|---|---|---|
| Under £50 | Standard Delivery (Carbon Neutral) | 2–3 working days | £4.50 |
| £50 and over | Express Delivery (Carbon Neutral) | 1–2 working days | FREE |
| Subscriptions | All UK subscription orders | 2–3 working days | FREE |
UK orders are sent with Royal Mail or DPD.
Coffee Machines
- Sage coffee machines and grinders are sent direct from Sage's UK warehouse, free of charge.
- La Marzocco Linea Mini machines are delivered direct from La Marzocco for a flat £120, with tracking provided.
- The La Marzocco Pico is sent free of charge.
- Coffee machines are available for UK delivery only.
Orders are typically processed within 1–2 working days.
International Shipping
We ship internationally with Royal Mail and FedEx. Gift subscriptions are excluded. Your exact shipping cost is always calculated at checkout, so you'll see it before you pay.
Royal Mail Tracked & Signed
These destinations have a Royal Mail service available. Rates below are what you'll be charged at checkout.
| Destination | 500g | 1kg | 2kg | 3kg | 4kg | 5kg | Over 5kg |
|---|---|---|---|---|---|---|---|
| Ireland3–5 working days | £9.50 | £10.00 | £11.50 | £10.00 | £10.50 | £11.00 | From £11.50 |
| Germany3–5 working days | £9.00 | £10.00 | £10.00 | £11.50 | £12.50 | £14.00 | From £14.00 |
| The Netherlands3–5 working days | £8.00 | £10.00 | £14.00 | £12.00 | £12.00 | £12.00 | From £14.00 |
| Switzerland3–5 working days | £13.50 | £13.50 | £13.50 | £13.50 | £13.50 | £13.50 | FedEx |
| Rest of EuropeUp to 10 working days | £14.00 | £14.00 | £14.00 | FedEx | FedEx | FedEx | FedEx |
| United Arab Emirates5–7 working days | £8.00 | £10.00 | £15.00 | £19.50 | £21.50 | £23.50 | From £25.00 |
| Saudi Arabia5–7 working days | £15.00 | £15.00 | £21.00 | £21.00 | £20.00 | £22.50 | From £25.50 |
| Rest of Gulf Region5–7 working days | £20.00 | £20.00 | £25.00 | £27.50 | £32.00 | £35.50 | From £41.00 |
| Canada5–7 working days | £12.00 | £16.00 | £24.00 | £26.50 | £30.00 | £32.50 | From £40.00 |
| Taiwan5–7 working days | £13.50 | £13.50 | £13.50 | £27.40 | £31.50 | £35.50 | From £50.00 |
Weights are the packed weight of your order. A 250g bag of coffee packs at roughly 300g, so a one or two bag order sits in the first two columns. Where a destination shows FedEx, Royal Mail does not carry that weight and the order is quoted at FedEx rates at checkout.
FedEx International
All other destinations, including the United States, Japan and the rest of the world, are sent with FedEx. FedEx rates are live and depend on destination, weight and service, so they are calculated at checkout rather than listed here. Both an Economy and a Priority service are usually offered.
Customs Duties & Import VAT
International shipments may be subject to import taxes, customs duties and fees imposed by the destination country. These charges are typically due on delivery and are the responsibility of the recipient.
Kiss the Hippo Coffee is not responsible for these additional charges.
Returns & Cancellations
We want you to be completely happy with your purchase. If something isn't quite right, we're here to help. Please refer to the appropriate section below depending on the type of product.
Non-Consumable Goods
Includes equipment and merchandise.
- You have 14 days from receiving your order to tell us you wish to return it, and a further 14 days to send it back.
- Items must be unused and returned in their original, unopened packaging.
- If the item is not faulty, return shipping is at your cost. Please retain proof of postage.
- If the item is faulty, we will arrange courier collection at no cost to you.
To request a return, please email us at info@kissthehippo.com.
Consumable Goods
Includes all coffee products.
- Due to the perishable nature of coffee, we only offer refunds or replacements if the product is faulty or damaged.
- All claims are assessed by our Customer Service team and, if necessary, our Head of Coffee.
If your coffee has arrived in poor condition, please contact us at info@kissthehippo.com and we'll do our best to put things right.