Shipping Information
We’re committed to delivering your orders quickly, sustainably, and transparently.
Below, you’ll find everything you need to know about our shipping options, delivery times, rates, and returns.
UK Shipping
| Order Value | Shipping Service | Delivery Time | Cost |
|---|---|---|---|
| Under £50 | DHL Express (Standard Carbon Neutral) | 2–3 working days | £4.50 |
| £50 and over | DHL Express (Express Carbon Neutral) | 1–2 working days | FREE |
| Subscriptions | All UK subscription orders | – | FREE |
Orders are typically processed within 1–2 working days.
International Shipping
We ship worldwide using DHL Express and Royal Mail for selected EU destinations.
Shipping rates are based on destination and weight, with final costs calculated at checkout.
Europe
| Country | 1KG | 2KG | 3KG | 4KG | 5KG+ |
|---|---|---|---|---|---|
| The Netherlands | £3.70 | £7.40 | £9.00 | £9.35 | From £9.65+ |
| Ireland | £9.30 | £9.85 | £11.10 | £9.40 | From £9.90+ |
| Germany | £8.75 | £8.85 | £9.05 | £11.10 | From £12.10+ |
| Switzerland | £13.25 | £13.25 | £13.25 | £13.25 | – |
North America
| Country | 1KG | 2KG | 3KG | 4KG | 5KG+ |
|---|---|---|---|---|---|
| USA | £7.60 | £15.20 | £26.00 | £29.10 | From £32.60+ |
| Canada | £7.60 | £15.20 | £24.50 | £27.40 | From £30.30+ |
Middle East
| Country | 1KG | 2KG | 3KG | 4KG | 5KG+ |
|---|---|---|---|---|---|
| UAE | £4.30 | £8.60 | £17.90 | £19.95 | From £21.45+ |
| Saudi Arabia | £14.05 | £28.10 | £17.95 | £20.00 | From £22.05+ |
| Rest of Middle East | £10.95 | £21.90 | £25.70 | £29.50 | From £33.35+ |
Rest of the world
Rates and delivery times for all other destinations are calculated at checkout based on weight and location.
Customs Duties & Import VAT
International shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges are typically due upon delivery and are the responsibility of the recipient.
Kiss the Hippo Coffee is not responsible for these additional charges.
Returns & Cancellations
We want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help.
Please refer to the appropriate section below depending on the type of product.
Non-Consumable Goods
Includes equipment and merchandise.
Returns are accepted within 14 days of purchase.
Items must be unused and returned in their original packaging.
If the item is not faulty, return shipping is at your cost. Please retain proof of postage.
If the item is faulty, we will arrange courier collection at no cost to you.
To request a return, please email us at info@kissthehippo.com.
Consumable Goods
Includes all coffee products.
Due to the perishable nature of coffee, we only offer refunds or replacements if the product is faulty or damaged.
All claims are assessed by our Customer Service team and, if necessary, our Head of Coffee.
If your coffee has arrived in poor condition, please contact us at info@kissthehippo.com and we’ll do our best to put things right.